01
Urgent plumbing and heating problems
When a plumbing or heating problem cannot wait for a routine appointment, contact HB Group and explain what has happened. Availability and response time depend on location, workload, engineer availability and the nature of the issue.
02
What to tell us when you call
Provide your location, the type of property, what has gone wrong and any relevant boiler or system information. If there is visible water damage or another immediate safety concern, explain this clearly when you contact us.
03
South Yorkshire coverage
Emergency call-out enquiries are accepted across our South Yorkshire service area, including Rotherham, Sheffield, Doncaster and Barnsley.