Your privacy matters

Who we are

HB Group provides plumbing, heating and commercial refrigeration services across South Yorkshire, including Rotherham, Sheffield, Doncaster, Barnsley and surrounding areas.

Website: hb-group.co.uk
Email: info@hb-group.co.uk
Telephone: 01709 278991

What information we may collect

When you contact us through the website, by email, by telephone or through another communication method, we may collect information including:

• Your name
• Your email address
• Your telephone number
• Your address or service location where relevant
• Details of the plumbing, heating or refrigeration work you require
• Property, appliance or equipment information you choose to provide
• Images or documents you choose to send in connection with an enquiry
• Information included within an enquiry or message
• Details required to prepare or discuss a quotation
• Communication records between you and us

Information collected when you use our website

Certain technical information may be collected automatically when you visit this website. Depending on your cookie preferences, this may include:

• Pages visited
• Approximate geographic location
• Device type
• Browser type
• Operating system
• How you reached our website
• General website usage and interaction information

Optional analytics technologies such as Google Analytics are only used where the appropriate consent has been provided.

How we use your information

Personal information may be used to:

• Respond to enquiries
• Discuss plumbing, heating or commercial refrigeration work
• Arrange visits, appointments or call-outs
• Prepare and provide quotations
• Communicate with you about an existing or proposed service
• Deliver services you have requested
• Keep appropriate business and communication records
• Deal with questions, complaints or customer service matters
• Improve our website, services and customer experience
• Meet applicable legal, regulatory, accounting or administrative requirements

Our reasons for using your information

We only use personal information where there is an appropriate reason for doing so. Depending on the circumstances, this may include:

• Taking steps at your request before entering into an agreement
• Performing an agreement or providing services you have requested
• Our legitimate business interests, such as responding to enquiries and managing customer relationships
• Complying with legal obligations
• Your consent where consent is required, including optional analytics cookies

Contact forms and enquiries

If you submit an enquiry through this website, the information you provide is used so HB Group can understand the service required, prepare or discuss a quotation and respond to your request.

Please do not submit personal information that is not relevant to your enquiry.

Website analytics

We may use Google Analytics to understand how visitors use the website and to help improve its content, usability and performance.

Analytics may provide information such as pages viewed, approximate location, device type, browser type, traffic source and general website interaction information.

Google Analytics will only be activated after you have accepted optional analytics cookies through our cookie consent controls. You can use the website without accepting optional analytics cookies.

Cookies

This website may use essential cookies and, where consent is given, optional analytics cookies. More information is available in our Cookie Policy.

How we store your information

Information submitted through this website may be transmitted through our website hosting and email systems so that we can respond to your enquiry and operate our business.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet-based system can be guaranteed to be completely secure.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting or administrative requirements.

Sharing your information

We do not sell or rent your personal information.

Information may be shared with trusted third-party service providers where reasonably necessary to operate our website or business. These may include:

• Website hosting providers
• Email providers
• Website analytics providers
• IT and technical support providers
• Professional or administrative service providers

Information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Third-party websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices, content or security of external websites.

Your data protection rights

Depending on the circumstances and applicable UK data protection law, you may have rights including the right to request access, correction, deletion, restriction, objection, withdrawal of consent and data portability where applicable.

These rights do not apply in every situation and there may be circumstances where information must be retained.

Making a privacy request

To make a request concerning your personal information, contact: info@hb-group.co.uk. We may need to request enough information to verify your identity before dealing with certain requests.

Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we can try to resolve the matter. You may also have the right to complain to the relevant UK data protection supervisory authority.

Children's information

This website and our services are not intended to collect personal information from children. If you believe a child has provided personal information inappropriately, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements. The latest version will always be published on this page.

Contact us

If you have any questions about this Privacy Policy or how HB Group handles personal information, please contact us at info@hb-group.co.uk or call 01709 278991.